Help with your project

Start with the text thread that has you, your project manager, and Meoghan in the office in it. Everyone who needs to know sees the question at once, so nothing waits on a message being passed along. If it needs an actual conversation, call your project manager directly. The office number is the backup for when you cannot find the thread.

No. Most homeowners keep working through the middle of a project. We agree on how the crew gets into the house before the first day and stick to that. If a decision comes up during the day, your project manager texts or calls you rather than guessing.

For most of the project, yes. There are specific days, usually plumbing and electrical work, when water or power to part of the house goes off for a few hours. Your project manager tells you which days those are ahead of time so you can plan around them.

Not once demo starts. The room is an active work site with tools, dust, and open plumbing in it. If yours is the only bathroom in the house, tell us before the project starts so we can plan the sequence around that.

We run floor protection along the path from the door to the work area, and we close off the openings into the rest of the house so dust stays where the work is. The protection stays down for the length of the project, not just the first day.

Tell your project manager on the first morning. Doors get propped open and crews carry material in and out all day, so the safest plan is keeping pets closed in a room away from the work area. The same goes for young children and the work zone.

We haul the demo out as the project goes rather than letting it pile up in your yard. If the job needs a container on site, where it sits is agreed with you before the first day, and we protect the driveway surface underneath it.

Your project manager, Ian or Johnny, keeps you updated as the build moves along and tells you what is coming next. Updates land in the text thread, so you and the office are always looking at the same information about your job.

Tell your project manager as early as you can. Some changes are simple. Others affect the schedule or the price, and those go in writing and get your approval before anyone starts on them. You should never be surprised by the final number.

Say it right away. Put it in the text thread or tell your project manager on site, whichever is faster. Small things are easy to correct while the crew is still in your home and much harder afterward.