Check out our FAQ’s on how Benchmark Home Improvements stays up to date with the latest technologies and trends in home remodeling.
We take pride in continuously educating our staff to keep up with the latest trends. We regularly attend product training courses and conventions relating to our field of expertise.
We’ve seen the FAQ’s about Lowe’s, Home Depot, and the big stores offering remodeling services. How is Benchmark Home Improvements different?
At Benchmark Home Improvements, our focus is on quality, customer service and attention to detail. We work with our customers in all phases of the project from planning and design through installation to ensure complete satisfaction with a personal touch. We specialize in quality products and superior service.
Do you give free estimates?
Benchmark Home Improvementsprovides 100% free estimates.
I already have a couple estimates. Why are they so different?
Remember, price does not usually equal value! Bids that are significantly lower or higher than all others should be questioned. Benchmark Home Improvements will educate you so that you know how we arrived at our estimate total.
We’re going to have a lot of questions. Will we have a hard time reaching our project leader?
No. If you cannot reach a Benchmark Home Improvements representative, you may leave a message. We strive to return calls within 24 hours. We are always Internet connected as well.
How will the rest of our house stay clean during our project?
By providing continuous clean up throughout the project, tarping doorways and other necessary steps, we work to minimize dust and debris in your home. Additionally, we provide thorough cleaning of the work area once the project is complete.
By continuously tracking previous projects, we are able to determine the estimated normal length of time each particular project should take. We’ve put a lot of resources into making estimates fast and accurate.
Do you have a list of references?
Absolutely! We take pride in or workmanship and have nothing to hide. We can provide references upon request.
Are all of your employees U.S. Citizens?
I’ve heard some contractors hire “shady characters,” do you do criminal background checks on the people you use?
Yes. Benchmark Home Improvements hires only the best people. We believe in hiring for workers with great skill, attitudes and are willing to continue training.
Absolutely, we are very conscientious of our customer’s needs. We make sure to take precautions such as taping off doorways and flooring to protect your home and keep dust down.
Do you use sub-contractors?
Most home or business remodeling projects will be completed by our staff of professionals. However, for large scale projects or specialty projects we may use subcontractors who we believe will provide you the best quality work while maintaining The Benchmark Home Improvements standards. All sub-contractors are required to show proof of insurance before working on a Benchmark Home Improvements project.
Do you guarantee your work?
We warranty all work done and all items purchased by Benchmark Home Improvements for one year.
How do we choose the actual products and appliances we want installed?
We work with a network of designers and suppliers where our customers can receive advice and make selections to fit their personal preferences.
What types of professional organizations does Benchmark Home Improvements belong to?
National Bath and Kitchen Association, BBB, Exeter Chamber of Commerce.
Can I make changes to my project after we start?
Sure. Through a process of a change order agreed upon by our customer and Benchmark Home Improvements, we can make modifications to your project as needed.
What happens if my job is going to cost more than the estimate you gave me?
Costs above and beyond the estimate are called change orders. All change orders are documented and require customer approval.
I had someone start a job and not finish, can you help me?
Yes. Although it is not an ideal situation, we understand your need and are willing to assist you.
We want to work with an interior designer; do you have experience with designers?
Absolutely, we have designers to assist in selections if needed.
Do you only do the few home improvement services that you list?
No! Benchmark Home Improvements is a full-service general contracting company. Benchmark Home Improvements is capable of performing any service from handyman work to new construction.